Our Cancellation Policy
At Nimble Osteopathy, appointment times are reserved exclusively for you. We understand that plans can sometimes change and, wherever possible, we will do our best to accommodate requests to rearrange appointments.
To help us offer timely appointments to all patients, we kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations and Missed Appointments
Appointments that are cancelled or rescheduled with less than 24 hours’ notice, or appointments where you do not attend without notifying us, will normally be charged in full.
Late cancellations and missed appointments often prevent us from offering that appointment to another patient who may be waiting for treatment. This policy helps us make the best use of our clinicians’ time and enables us to continue providing a highquality service for all patients.
Exceptional Circumstances
We appreciate that genuine emergencies and unforeseen circumstances can occasionally arise.
Where appropriate, Nimble Osteopathy may exercise discretion in exceptional circumstances. Any decision to waive or reduce a cancellation fee is made entirely at the discretion of the clinic and will take into account the individual circumstances.
How to Cancel or Rearrange an Appointment
If you need to cancel or rearrange an appointment, please contact us as soon as possible.
Telephone: 01275 750207
Email: hello@nimbleosteopathy.co.uk
If the clinic is closed, please leave a voicemail or send us an email, and we will respond as soon as possible during our normal opening hours.
Thank you for your understanding and cooperation. Your consideration helps us provide timely care to all of our patients.
