Privacy Policy
Version Date: January 1st 2020
We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us.
This Website Privacy Policy explains how Nimble Clinic Ltd collects, uses and protects information when you visit our website.
This policy applies to website visitors only. If you become a patient of Nimble Osteopathy, your personal information will be processed in accordance with our separate Patient Privacy Notice (see patient information under The Clinic menu), which explains how we collect, use, store and protect patient information during the provision of healthcare services.
Who We Are
Nimble Clinic Ltd is committed to protecting your privacy and processing personal information fairly, lawfully and transparently in accordance with UK data protection legislation.
Types of information we may collect from you
Depending on how you use our website, we may collect:
- Your name and contact details when you contact us.
- Information you submit through our contact forms.
- Marketing preferences where you subscribe to receive updates.
- Technical information such as your IP address, browser type, operating system and pages visited.
- Cookie information where applicable.
How We Use Your Information
We use information collected through our website to:
- Respond to enquiries.
- Arrange appointments.
- Improve our website and the services we provide.
- Send newsletters or practice updates where you have given your consent.
- Meet our legal and regulatory obligations.
Cookies and Analytics
Our website uses cookies and similar technologies to ensure the website functions correctly, improve your browsing experience and help us understand how visitors use our website.
We use the following Google technologies:
- Google Analytics 4 (GA4) to help us understand how visitors use our website and improve its performance and user experience.
- Google Tag Manager (GTM) to manage website tags and implement measurement tools efficiently.
- Google Ads Conversion Tracking to measure the effectiveness of our advertising campaigns and understand when website visitors complete actions such as submitting an enquiry or booking an appointment.
- Enhanced Conversions, where appropriate, to improve the accuracy of conversion measurement while using privacy-preserving methods.
- Google Consent Mode v2, which adjusts the way Google tags operate based on the cookie consent choices you make.
You can manage your cookie preferences through our website’s cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of some areas of the website.
Third-Party Services
We use trusted third-party providers to support the operation of our website and business. These include:
- Jane Practice Management Software – provides our secure online appointment booking system.
- Google Workspace – securely receives and manages enquiries submitted through our website.
- Google Analytics 4 (GA4) – helps us understand website usage and improve website performance.
- Google Tag Manager (GTM) – manages website tags and measurement technologies.
- Google Ads – helps us measure and improve the effectiveness of our advertising campaigns.
- Google Maps – displays the location of our clinic and provides directions.
- Google Reviews – displays publicly available patient reviews.
- Mailchimp – sends newsletters and practice updates where you have chosen to subscribe.
These providers process information in accordance with their own privacy policies and maintain appropriate security measures.
Online Booking
If you choose to book an appointment online, you will be transferred securely to our Jane Practice Management booking system.
Information submitted during the booking process is processed in accordance with our Patient Privacy Notice.
Contacting Us Through the Website
If you contact us through our website, the information you provide is sent securely to our Google Workspace email system so that we can respond to your enquiry.
We will only use this information for the purpose of responding to your enquiry unless you have agreed otherwise.
Security
We use appropriate technical and organisational measures to protect information submitted through our website and restrict access to authorised personnel.
External Links
Our website contains links to external websites, including our Facebook and Instagram pages.
Once you leave our website, we are not responsible for the privacy practices or content of those websites. We encourage you to read their own privacy policies before providing personal information.
Your rights – access to your personal data
You have rights under UK data protection legislation, including the right to:
- request access to your personal information;
- request correction of inaccurate information;
- object to certain processing activities;
- withdraw your consent for marketing communications; and
- where applicable, request the erasure of your personal information.
If you become a patient of Nimble Clinic, further information regarding your rights can be found in our Patient Privacy Notice.
Contact
If you have any questions about this Website Privacy Policy or how we process information collected through our website, please contact:
Rachel Knight
Data Protection Lead
Nimble Clinic Ltd
6 Alexandra Road
Clevedon
North Somerset BS21 7QE
Telephone: 01275 541777
Email: hello@nimbleosteopathy.co.uk
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).
Related Documents
Please also refer to our:
- Patient Privacy Notice
- Complaints Policy
- Terms & Conditions
- Cancellation Policy
These documents are available from our website.
Accessibility
If you require this policy or any of our patient information documents in an alternative format or would like a printed copy, please contact us and we will be happy to help.
Nimble Clinic Ltd
T/N Nimble Osteopathy
Website Privacy Policy
Version: 2.1
Effective Date: 30 June 2026
Review Date: June 2027